• FICX

  Participated · Equity · Jun 2016

  FICX (fka CallVU) is a San Francisco, CA–based CX automation company that provides enterprises a no-code software platform to automate customer processes and deliver them over any customer channel. Its platform lets companies add custom digital workflows in websites, apps, chat, IVR, call centers and in-store, and integrates with existing enterprise technology via prebuilt connectors and APIs. These integrations sync front-end experiences with backend CRM, contact center, service desk and payment systems. Customers named in the article include National Bank of Canada, Bank Leumi, Banca Transylvania and the Israeli Ministry of Health. Led by CEO Michael Oiknine, the company raised $8M in a Series B round led by NAventures with participation from Prytek and Liberty Global Ventures. It plans to use the funds to expand its core platform and drive market adoption of its CX automation tools. CallVU develops a Mobile Digital Engagement Platform that combines rich digital and interactive media with the voice channel to deliver engaging and collaborative customer experiences for contact centers. The platform creates a new customer service channel for smartphone users. Customers include banks, credit card companies and telecom carriers. The company is led by president and chairman Tuval Lava and CEO Ori Faran. CallVU recently raised $3M in funding. It intends to use the proceeds to expand its global reach, strengthen marketing, open offices abroad and grow its workforce by hiring sales, product management, software development and marketing experts.

• Oktopost

  Led · Seed · Nov 2013

  Oktopost is an enterprise-grade B2B social media management platform that helps marketers curate content, organize campaigns, run employee advocacy and social selling, and perform social listening and analytics. The platform offers native integrations with marketing and CRM systems including Adobe Marketo, Salesforce Pardot, HubSpot, and CRM systems such as Salesforce and Microsoft Dynamics. Founded in 2013, Oktopost has historically run on revenue and profit after only raising $800,000 in early-stage funding. Its customers include Fujitsu, Mitsubishi Electric, Xerox, SWIFT, ACI Worldwide, ContentSquare, ChargeBee and SUSE, demonstrating enterprise traction. The company plans to use the new capital to advance its product roadmap, boost customer success, accelerate marketing and sales, explore strategic acquisitions, and grow headcount by 50%. Usage grew substantially during the COVID-19 pandemic, with the CEO saying demand has "gone bananas" as social channels became central to B2B outreach. Oktopost provides a solution for B2B content marketers to manage social editorial calendars and large-scale, multi-channel campaigns while measuring impact on business KPIs. The product combines campaign scheduling, workflow and analytics to tie social activity back to business metrics. The company recently launched an integration with Marketo and was included in Marketo LaunchPoint. Customers mentioned include Cloudera and Deluxe Corporation. Oktopost was co-founded in 2013 by CEO Daniel Kushner and is based in Tel Aviv, Israel. The company plans to use new funding to scale operations, hire staff and continue R&D.

No current team members are available.