Participated · Equity · Dec 2021

Tethr is an Austin, TX-based AI-powered conversation intelligence platform that surfaces automated insights from customer conversations for listening enterprises. Its cloud-based, research-backed conversation analytics platform processes phone calls and other customer interactions to turn large amounts of unstructured conversation data into actionable insights for decision-makers. Customers use Tethr to accelerate smart decisions, improve business performance, and increase bottom-line growth. The company will use the new funds to accelerate investments in sales and marketing and to continue advancing its listening platform. In conjunction with the funding, software industry veteran Robert Beasley was named CEO; he began working with Tethr in 2015 and has served in several executive roles since that time. The leadership team includes Adam Larsen (CTO), Matt Dixon (Chief Research and Innovation Officer), and Steve Trier (Chief Product Officer). Tethr provides a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales research to surface contextual insights from phone calls and other customer interactions. Customers are using the solution to turn large amounts of unstructured voice-of-customer conversation data into insights that improve decisions and business performance. The company completed a $15m funding round. The round was led by IAG Capital Partners with participation from existing investors GroTech Ventures, MissionOG and Falmouth Ventures. Tethr will use the new funds to accelerate investments in sales and marketing. In conjunction with the funding, early investor and Chief Operating Officer Gary Clark was named CEO while co-founder Mike Mings will take a corporate strategy role and continue to serve on the Board of Directors. Tethr provides a platform that combines artificial intelligence and human intelligence, leveraging customer loyalty insights from major consulting and research institutions to help companies gain business value from each customer conversation. The solution aims to give organizations a full and accurate understanding of what is said and meant by customers and employees during phone exchanges. It also enables companies to apply those insights to other engagement channels and business units via integrations with popular BI and CRM tools. Led by CEO Mike Mings, Tethr focuses on advancing key enabling technologies to support enterprise customers. The company plans to use new funding to build out its team, scale business operations, and expand sales and marketing efforts. Tethr recently raised $15M in Series A funding to support this growth.

Participated · Equity · Feb 2019

Claro’s core product is a workforce analytics platform that combines internal and external data with machine learning and proprietary metadata, including a patent-pending J-Score®, to measure online job-seeking behavior and map talent markets. Organizations use Claro to identify and attract more diverse talent, augment employee engagement surveys, surface retention risk, and provide early warning of potential workplace bias. The company says leading organizations rely on its talent market mapping and analytics tools to support elevated decision making. Claro has expanded sales and marketing efforts and made key hires (Craig Katz, Senior VP Sales; Jarrell Chalmers, Marketing Manager) to support growth. The platform has received industry recognition, including a top ten Workforce Management technology listing in 2018 and a Red Herring Top 100 North America award in 2016. Claro plans to accelerate product development and client expansion using proceeds from its recent financing.