Napo operates a digital-first pet insurance platform that offers lifetime coverage including dental care, 24/7 vet access, behavioural consultations, and preventive care. Its platform reduces administrative costs and processes claims through an online system, and it offers multi-pet discounts to encourage larger household bundles. The company emphasizes AI-driven claims handling combined with human expertise to increase efficiency and empathy. Napo reports an NPS of 70+ and standout Trustpilot reviews as indicators of customer satisfaction. The business model focuses on controlling the full value chain to deliver seamless experiences for pet parents. The new funding will be used to strengthen AI and automation capabilities, drive market share growth, grow the team, and support geographic expansion; to date Napo has raised approximately £30M. Napo combines pet insurance with preventative health and education services aimed at improving pet wellbeing. Its offerings include 24/7 online vet consultations, obesity awareness resources and expert-led live classes for puppy training. The company launched last December and claims to have insured over 35,000 pets in the year since launch. Napo emphasizes owner education and preventative care as a route to better pet health and lower claims. Leadership says the model aligns stakeholders to reduce claims, lower premiums and increase customer satisfaction. The business has just completed a £15 million Series A to support growth and product expansion.

Total raised

$34M

Funding rounds

2

Latest round

Series B

Latest activity

Feb 2025