Rocket.Chat provides a Commercial Open Source Software (COSS) communications platform that supports collaboration among colleagues, across organizations through bridges (e.g., MS Teams and federated servers), and with customers via channels such as live chat and WhatsApp. The platform is embeddable, offers a marketplace of pre-built apps and integrations, and lets customers maintain ownership of their conversations with diverse hosting options and add-ons like dedicated hosting and professional services. It adheres to strict security and compliance standards including SOC2, GDPR, and HIPAA, and offers a free limited version plus paid tiers with premium features and full scalability. Rocket.Chat reports over 15 million users in active deployments across more than 150 countries, with customers concentrated in regulated, security-centric industries such as government, healthcare, financial services, education, and critical infrastructure. Key markets include the United States, Western Europe, Japan, and Brazil, and notable customers include the US Navy, Continental, Audi, Deutsche Bahn, The Aerospace Corporation, the Government of British Columbia, and the University of Cologne. The company has 128 employees and intends to use newly raised funds for research & development and commercial expansion. Rocket.Chat is an open-source communication platform that lets organizations run integrated messaging, customer service, collaboration and omnichannel communications either self-hosted or as a cloud SaaS. The platform supports team chat, video calls, app integrations, bots and the ability to aggregate messages from social media and other channels. Pricing ranges from a free self-hosted option to paid SaaS plans starting at $4 per user per month or higher depending on services and usage. The company reports 16 million registered users across 150 countries, including eight million monthly active users, 11.3 million registrations in the past six months, installation on roughly 845,000 servers and over 1,500 developers building on the platform. Customers cited include the U.S. Navy, Credit Suisse, universities such as Cornell and UC Irvine, Deutsche Bahn and other enterprises. Rocket.Chat plans to use new funding to add customers and expand functionality, including more security features, federated blockchain support, marketplace apps, bots, social media and omnichannel integrations, and virtual events.

Total raised

$29M

Funding rounds

2

Latest round

Series A

Latest activity

Sep 2023